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FAQ

How long does it take to ship?

It takes the package about 2-4 business days in transit after you place the order. If you need expedited shipping on your order or need it urgently, please contact us at help@minusey.com

 

Can I cancel my order?

I'm sorry but we currently do not accept order cancellations because our orders are processed very quickly. Please email us at  help@minusey.com for more information. 

 

How do you choose which pieces to carry?

Our strict philosophy is to offer a tightly curated selection of only the best pieces that we love ourselves. we cherish helping you discover the perfect piece for your style and introducing you to new and unexpected styles you may have never considered before.

 

Why are your prices so much lower than other stores?

By maintaining smaller stock of pieces, working directly with some of the best factories and bringing them to you online-only, we can offer great shopping experience at a truly unexpected price.

 

If it doesn't fit or isn't what I expected can I return my order? 

Yes! We take pride in customer service and if you want to make a return, click here.

 

Do you ship internationally? 

Yes, we ship to countries all over the world everyday and LOVE our international market! We even offer free express shipping on all orders over $150 via FedEx. 

 

The item I want is sold out! Will it be coming back?

We intentionally keep our stock small to keep our selection fresh, ensure tight quality standards and above all make sure we don't overproduce (and have to pass our poor planning costs on to you). As a result, some of our popular pieces do sell out quickly. But we are always listening and we do try to restock the pieces you love most. Please sign up for our email notifications by clicking the ‘bring it back’ button and entering your email address and we'll be sure to let you know if we restock the particular piece you are interested in.

 

Do you offer Wholesale? 

We are happy to work with online/offline retailers. Inquire at help@minusey.com